Welcome to Costetic Make-up Store! These Terms and Conditions govern your use of our website at beautymakeupco.com and your purchases from our store. By accessing our site and making purchases, you agree to these terms. Please read them carefully.

At Costetic Make-up Store, we’re passionate about bringing you high-quality beauty products that enhance your natural beauty. Our commitment to you extends beyond just selling products – we’re dedicated to providing an exceptional shopping experience with transparent policies and outstanding customer service.

1. Website Usage and Account Terms

Eligibility

To place orders on our website, you must be at least 18 years old or have parental consent. By using our site, you confirm that you meet these requirements.

Account Registration

While you can browse our site without an account, creating one allows you to:

  • Save your favorite products
  • Track your orders
  • Streamline future purchases
  • Receive personalized beauty recommendations

Your Responsibilities: You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

2. Products and Services

Product Range

Costetic Make-up Store specializes in premium beauty products including:

  • Face Products: Blusher, Bronzer, Concealer, Highlighter, Foundation
  • Eye Products: Eyeshadow, Eyeliner, Mascara, Brow products
  • Lip Products: Lipstick, Lip gloss, Lip balms and treatments
  • Tools & Accessories: Brushes, Nail art & stickers
  • Special Offers: Bestsellers, Bundles, and seasonal collections

Product Information

We strive to provide accurate product descriptions, colors, and images. However, please note that:

  • Actual colors may vary slightly due to your monitor settings
  • Product availability is subject to change
  • We reserve the right to limit quantities and discontinue products

Health and Safety

For your safety and hygiene, certain products cannot be returned once opened:

  • Lip balms and treatments (opened or unopened)
  • Lip gloss (opened or unopened)
  • Mascara (opened or unopened)
  • Eyeliner (opened or unopened)
  • Any products that have been opened or used

Exceptions are made only for damaged or defective items received.

3. Orders and Payment

Order Process

When you place an order:

  1. You receive an order confirmation email
  2. We process your order within 1-2 business days after payment confirmation
  3. Orders placed on weekends or holidays are processed the next business day
  4. You receive shipping confirmation with tracking information

Pricing and Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All prices are in US dollars and include applicable taxes where required by law. We reserve the right to adjust prices due to market conditions, errors, or changes in supplier costs.

Order Cancellations: You may cancel your order within 2 hours of placement by contacting our customer service team. After this period, orders enter our processing system and cannot be cancelled.

4. Shipping and Delivery

Shipping Options

We offer two shipping methods to serve you better:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Tracking included
  • Available worldwide (except Asia and some remote areas)

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Tracking included

Important Note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control. We appreciate your understanding of these potential delays.

International Orders

We ship worldwide with the exception of Asia and some remote areas. International customers are responsible for:

  • Any customs fees, import duties, or taxes
  • Complying with local import regulations
  • Providing accurate shipping information

5. Returns and Exchanges

Our Return Policy

We want you to love your Costetic products! If you’re not completely satisfied, we accept returns and exchanges within 15 days of the delivery date.

To be eligible for return:

  • Item must be unused and in its original packaging
  • Item must be in the same condition as when you received it
  • Original tags and labels must be attached
  • Non-returnable items (listed in Section 2) are excluded unless defective

Return Process

  1. Contact our customer service within 15 days of delivery
  2. Wait for authorization and return instructions (within 2 business days)
  3. Package items securely with original packaging and documentation
  4. Ship to the address provided (use trackable service)
  5. Receive refund or exchange within 3-5 business days after we receive your return

Refund Information

Refunds are processed to your original payment method:

  • Processing Time: 5-7 business days after we receive your return
  • Credit/Debit Cards: 5-7 business days to appear on your statement
  • PayPal: 3-5 business days to appear in your account

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we cover the shipping costs for your replacement items.

6. Intellectual Property

All content on our website, including but not limited to:

  • Logos, trademarks, and brand names
  • Product descriptions and images
  • Website design and layout
  • Text content and beauty guides

are the property of Costetic Make-up Store or our licensors and are protected by copyright and intellectual property laws.

Usage Restrictions: You may not reproduce, distribute, modify, or create derivative works from any content on our site without our express written permission. Personal, non-commercial use of our content is permitted.

7. Limitation of Liability

Costetic Make-up Store strives to provide accurate information and high-quality products. However, to the extent permitted by law:

  • We are not liable for any indirect, incidental, or consequential damages arising from your use of our products or website
  • Our total liability for any claim related to your purchase shall not exceed the purchase price of the product
  • We are not responsible for delays caused by shipping carriers, customs, or other factors beyond our control
  • We make no warranties about the accuracy or completeness of website content

This limitation of liability does not affect your statutory rights as a consumer.

8. User Responsibilities

As a valued Costetic customer, we ask that you:

  • Provide accurate and complete information when placing orders
  • Use products as directed and perform patch tests when trying new products
  • Keep your account credentials secure and confidential
  • Comply with all applicable laws and regulations
  • Use our website and services in good faith
  • Respect our intellectual property rights
  • Contact us promptly with any concerns or issues

Product Usage: While our products are manufactured to the highest standards, we recommend performing a patch test before full application, especially if you have sensitive skin or known allergies. Discontinue use if irritation occurs and consult a healthcare professional if needed.

9. Privacy and Data Protection

We value your privacy and are committed to protecting your personal information. Our Privacy Policy (available on our website) explains how we:

  • Collect and use your information
  • Protect your data security
  • Use cookies and tracking technologies
  • Share information with third parties (only as necessary to fulfill your orders)

By using our site, you consent to our collection and use of information as described in our Privacy Policy.

10. Changes to Terms

We may update these Terms and Conditions from time to time to reflect:

  • Changes in our business practices
  • Legal or regulatory requirements
  • Feedback from our valued customers
  • Improvements to our services

We will notify you of significant changes by posting the updated terms on our website with a new “last updated” date. Continued use of our site after changes constitutes acceptance of the modified terms.

Contact Us

Our beauty-loving customer service team is here to help with any questions about these terms, your orders, or our products.

Email: [email protected]

Address: 133 White Cap Way, Panama City Beach, US 32407

Response Time: We typically respond within 24-48 hours during business days.

Thank you for choosing Costetic Make-up Store. We appreciate the opportunity to help you express your unique beauty!