Shipping Information
Order Processing Time
We typically process all orders within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods & Delivery Times
We offer two shipping options to accommodate your needs:
Standard Shipping – $12.95
- Carrier: DHL or FedEx
- Delivery Time: 10-15 business days after shipment
- Tracking included
- Available worldwide (except Asia and some remote areas)
Free Shipping
- Available on orders over $50
- Carrier: EMS
- Delivery Time: 15-25 business days after shipment
- Tracking included
Please note: Delivery times are estimates and may vary due to customs processing, weather conditions, or other factors beyond our control.
Returns & Exchanges
At Costetic Make-up Store, we’re committed to your satisfaction. If you’re not completely happy with your purchase, we’re here to help with our straightforward returns process.
Our Return Policy
We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return:
- Item must be unused and in its original packaging
- Item must be in the same condition as when you received it
- Original tags and labels must be attached
Non-Returnable Items
For health and safety reasons, we cannot accept returns or exchanges on the following products:
- Lip balms and treatments (opened or unopened)
- Lip gloss (opened or unopened)
- Mascara (opened or unopened)
- Eyeliner (opened or unopened)
- Any products that have been opened or used
Exception: We make exceptions for products that arrive damaged or defective. Please contact us within 48 hours of delivery if this occurs.
How to Return or Exchange an Item
Step 1: Contact Our Customer Service Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
Step 2: Wait for Authorization
Our team will review your request and send you a Return Authorization Number and instructions within 2 business days.
Step 3: Package Your Items
Securely pack the items you’re returning in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip.
Step 4: Ship Your Return
Send your package to the address provided in your return authorization email. We recommend using a trackable shipping service as we cannot be responsible for lost returns.
Step 5: Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we’ll cover the shipping costs to send your replacement items.
Refund Information
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Processing Details
- Processing Time: 5-7 business days after we receive your return
- Refund Method: Your refund will be processed to the original payment method
- Credit/Debit Card refunds (Visa, MasterCard, JCB): 5-7 business days to appear on your statement
- PayPal refunds: 3-5 business days to appear in your PayPal account
Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.
Return Request Template
Use this template when emailing us your return or exchange request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Costetic Make-up Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number]
Order Date: [Date you placed the order]
Product(s) to Return/Exchange: [Product name(s) and shade(s)]
Reason for Return/Exchange: [Please provide details]
For Exchanges: [Specify the product and shade you’d like instead]
Preferred Resolution: [Refund / Exchange]
Please let me know the next steps.
Thank you,
[Your Name]
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We will promptly send a replacement at no additional cost.
International Returns
As we ship worldwide (with the exception of Asia and some remote areas), international customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.
Need Help?
Our beauty-loving customer service team is here to assist you with any questions about shipping, returns, or exchanges.
Email: [email protected]
Address: 133 White Cap Way, Panama City Beach, US 32407
We typically respond within 24-48 hours during business days.
This Shipping & Returns Policy was last updated in October 2023. We reserve the right to modify this policy at any time, so please review it frequently.