At Costetic Make-up Store, we want you to love your beauty products as much as we do. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.
Our Return Policy
We accept returns and exchanges within 15 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
Non-Returnable Items
For health and safety reasons, the following products cannot be returned or exchanged:
- Lip balms and treatments (opened or unopened)
- Lip gloss (opened or unopened)
- Mascara (opened or unopened)
- Eyeliner (opened or unopened)
- Any products that have been opened or used
We make exceptions for products that arrive damaged or defective. Please contact us within 48 hours of delivery if this occurs.
How to Return or Exchange an Item
Follow these simple steps to initiate a return or exchange:
- Contact Our Customer Service Team
Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information. - Wait for Authorization
Our team will review your request and send you a Return Authorization Number and instructions within 2 business days. - Package Your Items
Securely pack the items you’re returning in their original packaging, including all accessories and documentation. Include a copy of your order confirmation or packing slip. - Ship Your Return
Send your package to the address provided in your return authorization email. We recommend using a trackable shipping service as we cannot be responsible for lost returns. - Receive Your Refund or Exchange
Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we’ll cover the shipping costs to send your replacement items.
Refund Information
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Processing Time: 5-7 business days after we receive your return
Refund Method: Your refund will be processed to the original payment method used for the purchase:
- Credit/Debit Card (Visa, MasterCard, JCB) refunds: 5-7 business days to appear on your statement
- PayPal refunds: 3-5 business days to appear in your PayPal account
Please note that depending on your bank or credit card company, it may take additional time for the refund to post to your account.
Return Request Template
Use this template when emailing us your return or exchange request:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Body:
Hello Costetic Make-up Store Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your order number] Order Date: [Date you placed the order] Product(s) to Return/Exchange: [Product name(s) and shade(s)] Reason for Return/Exchange: [Please provide details] For Exchanges: [Specify the product and shade you’d like instead] Preferred Resolution: [Refund / Exchange]
Please let me know the next steps.
Thank you,
[Your Name]
Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery at [email protected] with photos of the damaged item and packaging. We will promptly send a replacement at no additional cost.
International Returns
As we ship worldwide (with the exception of Asia and some remote areas), international customers are responsible for any customs fees, duties, or taxes associated with returning items. These costs are non-refundable.
Need Help?
Our beauty-loving customer service team is here to assist you with any questions about returns or exchanges.
Email: [email protected]
Address: 133 White Cap Way, Panama City Beach, US 32407
We typically respond within 24-48 hours during business days.